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How to Filter Your Instagram Comments of Spam & Profanity

Automatically Filter Your Instagram Comments For Spam & Profanity Wouldn’t it be great to be able to filter your Instagram comments for spam and profanity? Now you can! Spam and trolls have been around since the beginning of the World Wide Web. If there’s a place to leave a comment then someone at some time […]

Prince Tributes – The Trickiness of Reacting to a Death as a Brand

Prince tributes are everywhere right now. But rather than do that, I thought I’d share my earliest memories of Prince. The first time I experienced Prince was in 5th Grade. For show and tell, someone brought in Prince’s self-titled album. Oh boy did we giggle over that one! How scandalous his naked chest was! Fast […]

How to Control Visitor Posts to Your Facebook Page

Don’t settle for unsavory posts to your Facebook business page. You can control visitor posts to your Facebook page, and I’ll show you how! As we know, people are shameless when it comes to spam and scams. We’ve seen some pretty blatant attempts to get the attention of our Facebook audience. As a matter of […]

manage multiple accounts on instagram natively

Multiple Account Management Rolls Out to Instagram Users

Oh man, we are so freaking excited around here today! Why? Because Instagram has been rolling out multiple account management to users and IT FINALLY CAME TO US! Up until now, Instagram has not made it easy for people to manage multiple accounts. Many people have a personal account and a business account. And you […]

Inappropriate Social Media Posts, Marketing & Promotions

Hooray, a bank holiday! Loads of people are off of work, and brands start pumping out the social media posts, sales and offers to commemorate the day. But is that appropriate in all cases? No, it is not. And we, in turn, find ourselves with a load of inappropriate social media posts in our timelines […]

holding a smartphone with free mobile apps

Free Mobile Apps to Help Manage Your Small Business On the Go

To be honest, when I first came up with the idea for this post on free mobile apps to help manage your small business, I figured there would be a dozen or so apps that I’d share. But as I started digging in I realized this list was going to be out of control! Do […]

How to Handle Social Media When the SHTF

One thing you may forget about when tragedy strikes is what is going on with your social media accounts. The Paris attacks got me to thinking about the best way to handle social media accounts during a disaster. First, here’s how I found out about the attacks and my process afterwards. Saturday mornings are about […]

Learn From My Tale of Bad Online Customer Service

Today, I’m going to write from the other side of online customer service. This story will illustrate how it took me three tries via three different methods to reach a brand and get a response to a customer service question. My Stupid Foot I have plantar fasciitis. That means I have terrible heel pain in […]

Wednesday Weekly What’s Going Down

It’s time once again to bring together the most interesting news in online marketing for the week. Back to the Future Day Tweets Lots of brands participated in Back to the Future Day on Twitter. ClickZ has the good, the bad, and the meh. Small Business Trends Community Marketing Tips I heard you like roundups, […]

Save Your Instagram Photos to Dropbox

When we still had the bakery open, we were very active on Instagram. It was usually the first place we’d post amazing food photos. But we were posting to Instagram from three different devices. So when I wanted to share one of those photos to Facebook or post it to our website, I’d have to […]

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