Learn From My Tale of Bad Online Customer Service
Today, I’m going to write from the other side of online customer service. This story will illustrate how it took me three tries via three different methods to reach a brand and get a response to a customer service question. My Stupid Foot I have plantar fasciitis. That means I have terrible heel pain in […]
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Chris Brogan, Data Collection & Hyper-personalization
At Digital Summit Atlanta, we were lucky enough to have Chris Brogan deliver the lunch keynote on day 2. If you’re not familiar with him, Chris is a business consultant, professional speaker, author and was a Twitter early adopter and influencer. He’s also a pretty funny guy and whenever he speaks or writes, you will get ideas on […]
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Handling Social Media Customer Service
If your business has social media accounts, you will eventually need to give customer service on social media. Are you set up to handle that? Are your accounts set up to notify you when you have new comments and messages? Go into the settings of each account and make sure they are set to notify […]
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